Terms and conditions

Home Terms and conditions
general terms of stay

Welcome to our hotel. We aim to offer you – and all our guests – a pleasant and respectful stay. The following rules apply to all direct bookings.

1. check-in & check-out
  • Check-in: from 4 PM

  • Check-out: until 11 AM
    Arriving earlier or leaving later? Let us know in advance – we’ll see what’s possible.

2. payment
  • Payment is due at check-in.

  • For companies or group bookings, special arrangements apply (upon request).

  • Extra costs (minibar, damages…) are settled at check-out or billed later.

3. cancellation & no-show
  • Up to 3 rooms: free cancellation up to 24 hours before arrival

  • From 4 rooms: free cancellation up to 3 days before arrival

  • Late cancellations or no-shows are charged the first night per room

4. peace & respect
  • Between 10 PM and 7 AM, we ask all guests to keep noise to a minimum.

  • Visitors are welcome until 10 PM, if reported at the front desk.

  • Misconduct, nuisance or aggression will result in immediate eviction without refund.

5. smoking
  • Our hotel is 100% smoke-free: this applies to rooms, hallways and all indoor areas.

  • Smoking in the room will incur a €250 cleaning fee, charged automatically.

  • Smoking is allowed in designated outdoor areas only.

6. damage & loss
  • Any damage to rooms, furniture or infrastructure will be fully charged to the guest.

  • Lost items are kept for 1 month. Upon request, we can send them back (shipping costs apply).

7. pets
  • Allowed on request, with a €15/night surcharge.

  • Not allowed in the breakfast area.

  • Guests are fully responsible for their pet’s behaviour, noise and any damage.

8. liability
  • We are not responsible for loss or theft of personal belongings.

  • Use of hotel infrastructure (e.g. parking) is at your own risk.